According to the leading research firm IDC, businesses spend at least twice the purchase price of software on routine management tasks such as availability, performance, security, upgrades, and problem resolution.
Offering enterprise-wide Business Service Management (BSM) solutions, EMS can assume the lead administrative and development role in managing your IT Service Management software investment. We ensure that your applications function at peak performance so that your IT department can focus on strategic initiatives that drive the business forward.
With in-depth expertise and real-world experience, our Application Certified Engineers specialize in remotely administering the backend applications for the full line of BMC’s Remedy, Magic, and Knowledge Management applications. Specific services include application development, monitoring, maintenance, technical support, testing, customization, change control, and user management.
The EMS Managed Service Program
Flexible MSP Hosting Model
EMS offers the hosting model that fits your particular business needs.
We accommodate out-of-the-box software and custom solutions.
Hosting at Your Place or Ours
EMS provides Application Management and technical support at your company’s data center or through our co-location partner.
We access your applications through a secure, virtual private network (VPN) connection.
The Ultimate Peace of Mind
EMS maintains your applications so that you can quickly resolve incidents and identify potential problems. We provide you with the most stable application environment so that you can meet and exceed your service level agreements.
We deliver the most up-to-date information on software upgrades and service packs, including quick access to BMC’s third level support and engineering teams.
All Roads Lead To BSM
A solid BSM strategy improves business performance and flexibility, while reducing the cost and complexity of your IT infrastructure. EMS can help even the most complex IT environments. Go beyond the reactive role of monitoring operations to the proactive role of managing, controlling, and predicting possible situations. Now, you can create greater business value and deliver better customer service.
