An integral part of BMC’s Remedy Suite, BMC Magic Knowledge Management® protects and extends your existing investment in Magic Service Desk and Magic Help Desk. Designed for small- to medium-sized businesses, this product provides the plugs to harvest information from your IT staff. It is the conduit that gets information to your end users who need it to accurately and quickly solve critical IT issues and maintain their focus on the business.

Clients utilize Magic Knowledge Management to reduce support and training costs; capture, manage, and maintain valuable information across the organization; and provide consistent and repeatable knowledge transfer within the organization.