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  BSM Routes to Value  
  Asset Management & Discovery  
  Capacity Management & Provisioning  
  Change & Configuration Management  
  Identity Management  
  Incident & Problem Management  
  Infrastructure & Application Management  
  Service Impact & Event Management  
  Service Level Management  



 

   
Change and Configuration  Management
 

Change & Configuration Managementproactively manages both IT and business-driven changes, while identifying, stabilizing, protecting the IT infrastructure interdependencies. This BSM Route to Value assembles a representation of the IT environment and its dependencies within a dedicated CMDB, providing data for planning and decision-making.

Milestones include moving from change process execution to complete business change-awareness.

Specific BSM software applications include:

  • BMC Configuration Management Database (CMDB)
  • BMC Discovery Express
  • BMC Topology Discovery
  • Marimba Application Management, OS Migration, and Patch Management
  • Marimba Configuration Discovery
  • Remedy Action Request System
  • Remedy Change Management
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Enterprise Management Solutions, Inc. (EMS), a leading systems integrator, specializes in the rapid and successful alignment of IT infrastructure with the strategic goals of business. EMS delivers Business Service Management (BSM) solutions to Global 1000 companies through process consulting, software development, technical education, managed services, and Level 1 Technical Support.