KMXperts knowledge solution, BMC ® Knowledge Management for Remedy (KMR), is a world-class Knowledge Management system built directly on the BMC Remedy Action Request System ®.
This makes the integration between Knowledge Management and Business Service Management so tight, that it is difficult to tell where one ends and the other begins.
KMR Web Self Service
Improve customer satisfaction and reduce calls into your support center by allowing customers to have access to approved knowledge solutions 24 hours a day, 7 days a week.
If customers cannot find a solution, they can easily submit trouble tickets that automatically include a history of what solutions they viewed, capturing any feedback.
KMR Professional
Support personnel tasked with assisting customers or end-users with incident resolution can quickly find appropriate knowledge without ever leaving Remedy.
New solutions are easily created from existing trouble tickets, passing through an approval process to be published for use by various groups.
This is accomplished within the Remedy environment, eliminating the need for support staff to learn how to use a separate application to author and approve knowledge.
