EMS, Enterprise Management Solutions, Inc.

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	BSM Routes to Value
	Asset Management & Discovery
	Capacity Management & Provisioning
	Change & Configuration Management
	Identity Management
	Incident & Problem Management
	Infrastructure & Application Management
	Service Impact & Event Management
	Service Level Management


Service Impact and Event Management

Service Impact & Event Management builds a service model that maps IT components to the business services they support. This BSM Route to Value consolidates, enriches, and correlates events to determine root causes, along with the impact of events on business services.

Milestones include moving from event monitoring, to linkage of IT service delivery, to business objectives.

Specific BSM software applications include:

SLM Express
PATROL End-to-End Response Time
Remedy Service Level Agreements
AppScope by FineGround Network

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Enterprise Management Solutions, Inc. (EMS), a leading systems integrator, specializes in the rapid and successful alignment of IT infrastructure with the strategic goals of business. EMS delivers Business Service Management (BSM) solutions to Global 1000 companies through process consulting, software development, technical education, managed services, and Level 1 Technical Support.