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Service Level Management

 

Service Level Management provides a comprehensive solution that encompasses IT operations and support services. This BSM Route to Value helps you to use your operational and technical metrics with service desk processes to proactively support the needs and priorities of your business.

Milestones include moving from technical SLAs to integrated and predictive SLAs.

Specific BSM software applications include:

  • PATROL Enterprise Manager
  • BMC Event Manager
  • BMC Service Impact Manager
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600 Cleveland Street Suite 1050 Clearwater, Florida 33755   Telephone: +1 866.447.3358  Fax: +727.447.0188  info@emscorporation
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Enterprise Management Solutions, Inc. (EMS), a leading systems integrator, specializes in the rapid and successful alignment of IT infrastructure with the strategic goals of business. EMS delivers Business Service Management (BSM) solutions to Global 1000 companies through process consulting, software development, technical education, managed services, and Level 1 Technical Support.