Mobile Reach wireless products and services work seamlessly together in a variety of configurations to provide a complete mobile solution for several different markets.

These solutions are designed to give customers freedom at all levels: freedom from being tied to a desk, freedom to take technology to the point of action, and freedom to lower cost and increase productivity – all with continuous communication across the enterprise.

The Mobile ITIL Suite is a suite of applications that enables the mobile extension of IT Management applications, such as help desk or call center, asset management, and asset inventory. It enables improved efficiency, accuracy, and access to critical information at the point of action.

Mobile ITIL Suite Contents:

With HelpReach,™ your technicians can create, look-up, assign, modify, and close tickets on a mobile PDA or laptop, while at the location of the incident, whether connected to the AR System or not.

With AssetReach,™ your technicians can create, look-up, audit, and modify asset records on a mobile scanning device, while at the location of the asset, whether connected to the AR System or not.

With ChangeReach,™ your managers and technicians can coordinate BMC ® Remedy ® Change request tasks on a mobile PDA or laptop from any location, whether connected to the AR System or not.