Consistency, Continuity, and Confidence with EMS Support
10:1 Client-to-ACE Ratio Means Better Service
EMS understands the level of urgency and the costly setbacks associated with a service disruption. We offer expert front-line support services aimed at keeping your applications performing at optimal levels, so you can focus on strategic business initiatives.
EMS delivers a single point of contact for our clients. In addition to system integration, process consulting, managed services, and certified training expertise, we offer you unparalleled Level 1 Technical Support.
We are dedicated to providing customer satisfaction, accountability, and consistency. With a 10:1 client-to-Application Certified Engineer (ACE) ratio, EMS achieves quicker response time and issue resolution through flexible support plans focused on your particular business needs.
The EMS Client Support Center is housed in our corporate headquarters in Clearwater, Florida. Working with EMS Support means that you benefit from the full strength of our knowledge base and personalized attention.
Experience the EMS Difference
Dedicated Application Certified Engineer (ACE) -- Your assigned ACE knows you, your current system, and your specific support needs.
Dedicated 800-Support Line -- Call your ACE toll-free.
Experienced BMC Engineers -- Our engineering staff has been working with BMC Remedy since Version 1.x. With our combined real world experience, we already have answers to many common support problems and work collectively to resolve new issues with creative solutions.
EMS Support Web -- In addition to calling our support line, you can check the status of your incident anytime through our customer support Web site. The site also provides a direct portal to BMC®'s knowledge base.
